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Owned and operated by Backyard Sunshine, we are happy to answer questions about pergolas, patio sets, gazebos, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your pergola, fire pit, or patio furniture set ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
If something is not quite right with your order, contact us within 30 days of delivery. We will walk you through the return process and help find the best solution for you.
Can I exchange an item for a different style?
Yes, we are happy to help you swap for a different patio furniture set, gazebo, or fire pit style. Just reach out to our team and we will coordinate the exchange details.
What materials are your pergolas made from?
Our pergolas are crafted from durable, weather-resistant materials designed to hold up season after season. Each product page includes full material and specification details so you can choose with confidence.
How do I choose the right patio furniture set for my space?
We recommend measuring your deck, patio, or garden area first, then reviewing the dimensions listed on each product page. If you need help deciding, our team is always glad to offer suggestions based on your outdoor space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our team replies to every inquiry within 24 hours so your project stays on track.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Easy Returns
Not the right fit for your patio or deck? Our straightforward return process keeps things simple.
